About Us
Our Contact details:
SecureLondon Ltd


Phone: 0845 643 1855
Email: sales@securelondon.co.uk

For full Standard Terms and Conditions for supply of Goods & Services, please email sales@securelondon.co.uk asking for a copy to be emailed to you, alternatively please call and we can email or fax it
Making A Purchase Making A Purchase could not be easier, just browse our Catalogue and click on the items that you wish to buy and put them into the shopping Trolley. After you have finished your selection, click on "CHECK OUT" and you will be asked for your address and payment method details that we need to be able to complete the order.

If you would prefer to talk to us directly please phone 0845 643 1855
or email: sales@securelondon.co.uk and place the order with our Sales Department

We accept all credit card and debit cards. If you are shopping from outside of UK, place your order and your credit card company will convert the transaction to your own currency.

We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped.

We accept Visa, Mastercard,Meastor,Solo and JCB.

Tax Charges For orders made from the UK or the European Union 20% VAT is added. If you are in EU and have a valid VAT number, we do not charge VAT. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security Credit Card Security for your and our peace of mind credit card transactions are handled by HSBC secure ePayments. All credit card numbers are encrypted in the software when the order is placed using advanced 128 bit encryption. They are only decrypted after they reach the HSBC computer and are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a minimum of 24 months manufacturers return to base no quibble repair or replace guarantee. Some equipment is guaranteed for up to 3 years. Warranties exclude damaged by normal wear & tear and mishandling or any damage.
If you believe an item is faulty please phone our Technical help line on 0845 643 1855
first as most technical problems can be sorted out over the phone, If we advise you to make a return a Returns Authorisation Number will be issued, this must be clearly marked on your returned goods, a copy of your invoice must also be sent with the goods, any goods returned without an authorisation number or copy invoice will not be accepted or acknowledged. You can obtain a Returns Form RMA by contacting us via 'contact us' page or phone. You then must phone to obtain RMA Number.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 643 1855


Email us
sales@securelondon.co.uk
Privacy Policy SecureLodon Ltd do do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you are entitled to a 7 day cooling off period that starts the day after you receive the goods. If you would like to make a return, please call us to obtain a Returns Authorisation Number, this must be clearly marked on your returned goods, a copy of your invoice must also be sent with the goods, any goods returned without an authorisation number or copy invoice will not be accepted.

We accept the return of items only if they are unopened, in their original condition, unused and in their original packaging. If you return the goods as detailed we will issue a refund for the goods, excluding delivery charges

The buyer will be responsible for ensuring that all returns are delivered to SecureLondon Ltd


and for providing proof of delivery of any such return, the cost of such returns is not covered by the Product warranty.

30 day Exchange Service: As part of our commitment to customer service we offer a 30 day Exchange Service, if you would like to exchange any goods bought, providing the goods are returned in their original packaging and condition, and with a copy of your invoice, we will issue you with a credit note which can be used towards any other purchases and is valid for 12 months from date of issue.

Please note the following items are not included in this offer, delivery charges, special offer/order items, covert cameras, DVR,s and VCR’s used for more than 2 hours. Any products returned after 7 days (but within 30 days) will be subject to a 10 to 30% (depending on age/condition) restocking charge and will only be accepted at SecureLondon Ltd discretion and with prior written agreement.

In addition our standard Terms & Conditions apply to all sales, available upon request. Products, Prices, specifications, Terms & Conditions are subject to change, please check latest details when ordering. Your statutory rights are not affected.